Jacqueline (Jackie) Shea has been the chief information officer (CIO)
for New Jersey Resources (NJR) for more than six years. Jackie is
responsible for the digital strategy, enablement and support for all
the information technology (IT) infrastructure, applications,
telephony, communication networks and cybersecurity for the company.
In her role, she helps advance NJR’s strategic goals through the
investment, planning and management of the company’s business
applications and end-user and customer support. She currently leads a
multi-year transformational program to modernize and enhance NJR’s
The daughter of Irish immigrants who came to this country in 1949,
Jackie’s drive for knowledge and purposefulness has led her career
trajectory from wanting to be a lawyer upon first entering the State
University of New York at Albany to her success as a female technology
leader. You may be surprised to discover her degree is in political
science (and not computer science or engineering!). But it was
Jackie’s passion for working with business partners to help enable,
support and transform the way they work and achieve their business
strategies that led to her impactful technology career – and the many
leadership roles in which she has excelled.
Right out of college and without tech experience, she landed a job
working for a computer hardware manufacturing company and quickly
showed an aptitude for technology and enthusiasm to learn. She moved
on to Tommy Hilfiger as a programmer analyst and in 18 years rose in
the ranks to senior vice president and CIO, responsible for all
business applications, data centers, servers, telecommunications and
networking capabilities of the company. Prior to her current position
at NJR, Jackie also served as global CIO at Godiva Chocolatier.
Jackie excels at team building and her leadership style centers
around accountability, ownership and a strong sense of empathy –
rolling up her sleeves and working in the trenches with her colleagues
– all while developing new opportunities with passion, integrity and authenticity.
She currently serves as vice chair of the American Gas
Association's Technical Advisory Committee and is on the board of
Downstream Natural Gas Information Sharing and Analysis Center.
Volunteering, mentoring and ‘giving back’ has always been important
parts of Jackie’s life – a commitment to the community she is proud to
share with her husband and three children. She is a board advisor to
the Georgian Court School of Business and Digital Media and is a
long-time member of the Board of the Girl Scouts of the Jersey Shore.
Jackie is a proud former Brownie, and her daughter is also a former